How Intelligent Design Saved a Car Engine

Sometimes, intelligent design helps users avoid mistakes, even though the original reasoning behind it had nothing to do with the mistake the user is about to make. Take fuel pump nozzles, for example.

Just recently, I had borrowed someone else’s car, and to show my thankfulness, I had volunteered to refuel the vehicle. At the gas station, I was a bit lost in thought when I grabbed the pump’s nozzle and placed it in the car’s fuel filler neck. Or, rather, tried to, because the nozzle wouldn’t fit.

As soon as I looked down at label identifying the type of fuel for that nozzle, I was glad it wouldn’t fit, because I was holding the wrong nozzle: the car I was about to refuel has a gasoline engine, but I had instinctively reached for the Diesel nozzle, because my own car runs on Diesel.

What prevented me from filling the car’s tank with the wrong type of fuel is that the Diesel nozzle has a slightly bigger diameter than the one for gasoline: an insert inside the car’s filler neck effectively reduces the inner diameter of the neck, so that, even though you can insert both nozzles into the wider top section of the filler neck, you can only fully insert the narrower nozzle for gasoline.

Fuel filler neck and cap.

This design dates back to when unleaded gasoline was introduced in Germany. Pumps for unleaded fuel were equipped with nozzles sporting a smaller pipe diameter than those for leaded gasoline. In combination with the reduced inner diameter of the filler neck, this prevented drivers from filling up their cars with leaded gasoline, which would damage the catalytic converter, rendering it useless.

The nozzles for Diesel were not modified and retained a pipe diameter that was similar to the original, leaded gasoline nozzles. So, even though the original motivation for introducing a differently sized nozzle was about leaded vs. unleaded gas, and had nothing to do with Diesel vs. gasoline, it prevented me from filling up the borrowed car with the wrong type of fuel, which, in the worst case, might have caused major damage to the car’s engine.

As a neat extra, the insert in this car’s filler neck is equipped with a spring-loaded door that seals the pipe, and which is pushed aside when inserting the nozzle. This would prevent spilling fuel in case the driver would drive off after refueling without putting the filler cap back into place.

What’s more, if you take a closer look at the picture above, you can see that the designer also invested a lot of thought into the handling of the filler cap: by attaching it to the car with a cord, you cannot lose it or forget it at the gas station; while refueling, the cap can be placed in a round hole on top of the door’s hinge, so it does not get in the way when inserting the nozzle (which sometimes happens when the cap holder is located on the inside of the fuel filler door); and the bright green color of the inner part of the cap and the receptacle work as a highly visible reminder of where the cap belongs when refueling the car.

A Hair Dryer for Scientists

Although my hair is “a bit” longer than average, I am too lazy to use a hair dryer unless I’m in a hurry and need to dry my hair fast. In one such situation, I had to wonder whether the hair dryer had been conceived by a designer who’s into science. Check out the verbose labels next to the switches:

Complex and information-laden labels for the switches on a hair dryer.

The mapping and visibility of the two switches are excellent: when holding the hair dryer in your hand, moving the switches upward (i.e., in the natural “more” direction) increases air throughput and temperature, and from the notches in the enclosure the user can easily tell that each switch has three settings. The printed labels, however, provide excessive and overly technical information.

Does an average user immediately understand what the units mean: that “l/sec.” stands for air throughput and “W” for power consumption of the heater element, i.e., temperature? And if they do understand, will they know how much warmer 1500W feels versus 900W? How much stronger 14l/s is compared to 9l/s?

Just as confusing for someone who is into math, is that the half and full bullet characters do not scale with the stated units: the ratios of the power settings are 1x – 3x – 5x1, not 1x – 4x – 6x, as implied by the bullets, and the same holds true for the other switch. And then there are the arrows between the two switches plus the table.

That is a lot of pseudo-scientific appeal for something as straightforward as a hair dryer. Consequently, I am certain that, instead of trying to interpret the labels, most users will choose a configuration by simply trying out different settings and picking the one that feels right. I know I did, and I do hold an engineering degree…

In this case, simplifying the labels might cost the hair dryer some of its “a-device-for-true-pros” appeal, but it would make it much easier to use for the majority of its users. As an alternative to what you see in the picture above, I would prefer something as plain as this2:

An alternative label design showing a thermometer for temperature and a fan for air throughput, and bullets to indicate respective settings levels.

  1. Note how the highest setting 1500|700 adds more confusion as it breaks the 2x ratio of the other two pairs in the table. 

  2. Thanks for keeping in mind that I am not a graphics artist.  

Touch-up Makeup Mirror

When using devices for some length of time, we tend to get used to their idiosyncrasies and develop ways to work around any design details that may have stumped us at first. Therefore, staying at hotels provides great opportunities for observing the use of simple, everyday things like door handles, light switches, TV remotes, etc., because their designs may differ enough from what we use in our own homes that we can gain some insightful first-usage impressions.

As an example, on a recent trip I noticed this interesting makeup mirror. The ring of frosted glass gives a clue that there might be a light in the mirror, but there is no visible power switch to be found.

Wall-mounted round lighted mirror

Well, that’s not entirely true, because, as soon as you touch the mirror — e.g., by running your fingers along its surface in search of that switch — you will realize that the mirror’s chrome enclosure is the switch: it’s touch-sensitive! So, in a way, the switch is “highly visible” after all.

Due to the total lack of visual clues (and instructional notes near the mirror), however, it is just not obvious that the mirror’s light works in this manner. In other words, the device does not support the user in understanding how it is operated at all, making accidental discovery of the light switch the norm.

What’s more, the light does not only toggle between on and off, but offers three brightness levels. Touching the surface cycles through these three levels and the off state, so to switch it off, you may have to tap the mirror several times.

Worse yet, when you adjust the mirror to see yourself in it, you will, of course, change the light’s setting every time you touch the mirror’s enclosure.

A four-state switch placed on the mirror’s front panel would easily solve all four of the mirror’s usability problems:

  • provide a visual clue beyond the frosted glass ring that there is a light in the mirror,
  • make it easy to discover how to operate this light,
  • visual indicate how many settings there are,
  • make switching the light off a one-tap operation at all times, and
  • allow adjusting the mirror without also affecting the light.

And, of course, it could “even” be implemented in the form of four closely-grouped touch-sensor pads to demonstrate that the manufacturer’s engineering department knows how to master this technology…

By giving visual appearance a higher priority over usability, the designers may have achieved to create a cleaner-looking, more elegant makeup mirror. But every day, countless hotel guests pay the price for this decision by standing in front of that mirror, scratching their heads and wondering how to switch on that darned light.